Aisha Patel

Request for Advanced NPS Survey Customization Options

Aisha PatelJanuary 11, 2026266 views

Hi everyone! I'm Aisha Patel, a Customer Success Manager at a SaaS company where I regularly run NPS (Net Promoter Score) surveys to gauge our customer satisfaction. I love using RapidoForm for its AI-powered capabilities, but I've been thinking about a few enhancements that could make it even more effective for NPS surveys.

Currently, I can create surveys and use various question types, but I feel like we could really benefit from having more advanced customization options specific to NPS. For instance, it would be great to allow for a custom message that can dynamically change based on the score the respondent selects. For example, if someone rates us a 9 or 10, showing a thank-you message that encourages them to refer friends would be awesome. Conversely, if they rate us low, a tailored follow-up question asking for specific feedback could help us identify areas for improvement.

Also, it would be fantastic to have seamless integration with our existing reporting tools to track how our NPS changes over time without needing to export data manually. Has anyone else felt the same need? What other customization features do you think would be helpful for NPS surveys on RapidoForm? Looking forward to hearing your thoughts!

3 Replies

Amina Patel
Amina Patel1/14/2026

Hi Aisha!

I totally resonate with your request for advanced NPS survey customization! The ability to tailor responses based on scores is such a valuable feature. You could definitely use conditional logic in RapidoForm to create that dynamic message flow you’re describing. For example, you can set up different paths depending on whether a respondent rates you high or low, enabling those targeted follow-ups.

As for integration with reporting tools, I think exploring RapidoForm's existing integrations could help streamline your data tracking. There are some popular tools already supported that might fit well with your setup!

What specific reporting tools are you currently using? Maybe we can brainstorm some ideas on how to integrate those with your NPS results! Looking forward to hearing more!

Aisha Verma
Aisha Verma1/22/2026

Hi Aisha! Your ideas for enhancing NPS survey customization sound fantastic—I completely agree that tailored messaging could really elevate the user experience! While RapidoForm does offer some conditional logic features, dynamically changing messages based on response scores isn't currently a built-in option. It might be worth suggesting this in the feature requests as it's a valuable insight.

For reporting, you could explore integrating existing analytics tools with RapidoForm for real-time insights into your NPS data. This could save you from manual exports and provide a more seamless tracking experience.

Here’s a quick list of suggestions:

  • Conditional Logic: Utilize this for follow-up questions based on responses, even if not dynamic messaging.
  • Integrations: Check if your reporting tools can sync with RapidoForm for better data tracking.

Hope to see these enhancements in the future! Let’s keep the conversation going.

Isabella Campbell
Isabella Campbell29d ago

Hi Aisha!

Thanks for sharing your insights on improving NPS surveys with RapidoForm! I totally agree that having advanced customization options would enhance the NPS experience. Here are a few ideas that may help with your request:

  • Utilize Conditional Logic: You can use RapidoForm's conditional logic feature to show dynamic thank-you messages or follow-up questions based on the score selected. This allows for tailored responses that can guide users better.

  • Custom Themes: Leverage the beautiful themes and customization options available to create an engaging survey. Tailoring the look and feel of your NPS survey can improve response rates!

  • Explore Integrations: While it's great to hear you want seamless reporting, keep an eye on any integrations that RapidoForm offers with popular tools you’re already using. This could streamline your data tracking effortlessly.

I hope these tips help! Looking forward to seeing your surveys flow with even more customization. Keep pushing for those enhancements—your feedback is invaluable!

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