Collect Net Promoter Score feedback, trigger follow-up workflows, and surface trend lines that drive retention. RapidoForm makes NPS effortless for your customers and revenue teams alike.
Teams see an average 74% completion rate after switching to RapidoForm’s mobile-optimized NPS layout and contextual coaching.
Alert routing and automated tasks shrink detractor follow-up time from weeks to under two days for CX and success teams.
Promoter tagging and nurture sequences generate three times more reviews, referrals, and case studies compared to static email surveys.
NPS toolkit
Configure the core NPS question, targeted follow-ups, and automations in minutes. RapidoForm keeps each respondent’s experience personal while giving your team the context they need.
Customize labels, color coding, and microcopy for promoters, passives, and detractors so respondents instantly understand how to score you.
Trigger branching logic based on the score to capture the why behind every response without forcing everyone through a long survey.
Launch one NPS form and deliver tailored copy by lifecycle stage, account tier, or geography using RapidoForm audiences.
RapidoForm guides customers through scoring quickly while giving your team the automation hooks they need to respond.
Inline tooltips and smart defaults clarify the NPS scale, reducing confusion and bounce while guiding customers to finish in seconds.
Send Slack, email, or Salesforce alerts the moment a detractor submits so the right owner can respond before sentiment worsens.
Track promoter, passive, and detractor trends across channels with built-in filters for account, plan type, and time range.
Industry programs
Whether you sell SaaS, consumer goods, or services, RapidoForm adapts NPS flows to your business model.
Measure renewal risk with in-app NPS, pipe detractors to customer success, and surface promoters for review outreach.
Trigger post-purchase NPS flows that automatically segment shoppers for loyalty offers, recovery campaigns, or referral pushes.
Collect project-level NPS after milestones, share feedback summaries with stakeholders, and keep executive sponsors informed.
Automation & governance
Turn feedback into workflows that respect compliance, accelerate response times, and power revenue plays.
Create Zendesk tickets, HubSpot tasks, or custom webhook events based on score buckets and keywords from follow-up answers.
RapidoForm AI groups feedback themes, highlights sentiment shifts, and drafts templated outreach for success managers.
Data residency rules, consent prompts, and redaction policies keep NPS data aligned with SOC 2, GDPR, and regional requirements.
Strategy & insights
Blend structured scores with qualitative insights so every team understands what’s working and what needs attention.
Embed the NPS question wherever it fits naturally—inside your app, after onboarding, or via email—and RapidoForm will optimize for device, tone, and timing.
Use throttling to avoid over-surveying loyal customers while ensuring new accounts still share early impressions.
Route detractors to success managers with full account context while marketing auto-enrolls promoters into referral workflows.
Export dashboards or pipe metrics to BI tools so leadership sees trend lines without wrangling spreadsheets.
Customer success playbook
Follow these steps to deliver a high-performing NPS motion that keeps teams aligned and customers heard.
Map your customer journey and identify the inflection points—onboarding, renewals, and feature launches—where an NPS pulse will have the most impact.
Use RapidoForm templates to spin up the NPS question, customize the scale, and draft conditional follow-up prompts for each score range.
Connect your CRM and support tools so every promoter, passive, and detractor is routed to the right play without manual triage.
Dashboards, AI summaries, and scheduled digests keep executives and frontline teams aligned on customer sentiment trends.
Join customer-obsessed teams that transform NPS data into loyalty, advocacy, and expansion.
“RapidoForm helped us capture NPS feedback in-app and on email. Detractors now trigger a Slack alert with context, so no customer falls through the cracks.”
“Promoters automatically enter our advocacy program and generate 3x more reviews than before. The automation stack is a game changer.”
FAQ
Everything you need to evaluate RapidoForm’s NPS capabilities for your customer experience program.
Yes. RapidoForm lets you reuse the same NPS question across channels while tracking performance by source, device, and lifecycle stage.
Set up instant alerts, ticket creation, and templated outreach so detractor follow-up happens automatically minutes after submission.
Absolutely. Localize the question, follow-up prompts, and confirmation screens while maintaining centralized reporting.
Create dashboards that track overall NPS, score distribution, and qualitative themes. Schedule executive digests or push data to Looker, Tableau, or Power BI.
Book time with our specialists to map the right touchpoints, automations, and reporting for your team. We’ll have you live in days, not months.
