Troubleshoot sign-in
Check the account identity and original sign-in method before resetting credentials or creating another account.
Steps
- Open the correct RapidoForm sign-in page and use the email or social provider associated with your account.
- Read the error. For a forgotten password, use recovery; for two-factor authentication, use the current code from your authenticator.
- Try a current browser with cookies allowed for RapidoForm. If the account is invited or deactivated, ask the workspace owner to check its status.
- If still blocked, contact support with the approximate time, browser, sign-in method, and redacted error.
Check before you rely on it
Never send a password, recovery link, QR code, or one-time code. Keep a working session open while diagnosing another device.
If you need help
Repeated attempts with a different social identity can open a different account instead of recovering the original.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.