Confirm the effects of cancellation
Review the terms and status for your specific subscription before cancelling or downgrading.
Steps
- Identify the active plan, billing cycle, payment provider, and next renewal from your account and provider records.
- Use the supported cancellation route for that subscription. If no control is shown, ask support how to cancel and when the change takes effect.
- Retain the cancellation confirmation and verify renewal status. Review forms that use paid features and any capacity restrictions before collecting more responses.
Check before you rely on it
Cancellation, downgrade, account deletion, and a refund are separate actions. Do not assume an automatic refund or a particular access end date.
If you need help
Confirm response access, retention, and collection behavior for your workspace before relying on a downgrade.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.