Resolve a missed subscription payment
A failed or overdue renewal needs a status check before another payment attempt.
Steps
- Check the provider notification and RapidoForm’s current plan or billing message. Confirm the workspace and subscription affected.
- Review the payment method through the provider’s supported account-management flow. Ask support for the supported recovery step if no control is available.
- After resolving payment, confirm the provider result and current Plan & usage before resuming a campaign.
Check before you rely on it
Retry schedules, grace periods, feature restrictions, and data retention depend on the applicable subscription terms; do not rely on a fixed number of days from an old guide.
If you need help
Do not assume responses are being collected normally while an account shows a billing restriction.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.