Identify the service processing a payment
Subscription checkout and payments collected from respondents are separate workflows and can use different connections.
Select a screenshot to enlarge it.
Steps
- For a RapidoForm subscription, inspect Payment Options and the provider named in your checkout or receipt.
- For a respondent payment, open the form’s Payment question and inspect its selected Payment account. Review the connection under Connect → Payment Accounts.
Current payment options from a synthetic development form. Review the controls offered for your selected question. An offered provider is not an authenticated payment account. Use supported sandbox testing before collecting money. - Direct provider-specific payment-status questions to the provider identified for that transaction, with a non-sensitive reference.
Check before you rely on it
A connected account for your form does not automatically pay for your RapidoForm subscription.
If you need help
Never send provider secrets or full card details in a screenshot or support request.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.