Troubleshoot a form before sharing it
Find the failing step and compare the intended respondent link with the builder preview.
Select a screenshot to enlarge it.
Steps
- Check the form, publication state, current plan, and any collection or scheduling restriction.
The current builder, using a synthetic development form. - Open the actual Share link in a supported current browser and reproduce the problem with synthetic answers.
Controls such as Hide progress bar use negative wording. Check the switch against the actual preview. - For validation or logic, record the selected answers and the question where the flow fails. For media or integrations, check that configuration separately.
Set the intended date and device filters. These empty-demo metrics are not a performance benchmark. - Contact support with the approximate time, browser, device, and redacted error or screenshot. Keep a direct link fallback for a failing embed.
Check before you rely on it
Do not reset, delete, or repeatedly publish a form without understanding what failed.
If you need help
An ending screen alone does not prove a response persisted. Check Results after a synthetic submission.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.