Troubleshoot a declined card
A decline can come from card details, verification, the issuing bank, or the payment provider. Use the actual error to decide the next step.
Steps
- Read the checkout or provider error. Confirm the amount, currency, billing details, and any authentication request.
- If the issuer declined the transaction, contact your bank using its trusted channel. If checkout offers another method, consider that after checking no payment is pending.
- For a persistent RapidoForm checkout error, contact support with the time, provider, error wording, and non-sensitive transaction reference.
Check before you rely on it
Never include a full card number, security code, password, or one-time authentication code. Avoid repeated rapid retries.
If you need help
A failed browser return can differ from a declined charge. Check your provider history before paying again.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.