Check an authorization or unexpected charge
First identify whether the bank lists a transaction as pending or settled and which merchant or provider created it.
Steps
- Compare the amount, currency, date, and merchant reference with your recent checkout attempts and billing history.
- Ask your bank or payment provider to explain the transaction status and any release timing. Do not assume every small charge is a verification hold.
- If it remains unexplained, contact RapidoForm support with a redacted reference and the status reported by your bank.
Check before you rely on it
Do not promise a fixed authorization amount or automatic release date based on an old article.
If you need help
For a transaction you do not recognize, use your bank’s trusted dispute or fraud channel promptly.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.