Templatesfeedback-surveys

Feedback surveys

Net Promoter Score Survey

Collect actionable feedback about customer recommendation intent with ratings, strengths, friction points, and one improvement priority.

3 min7 questionsRating QuestionSelection QuestionText Question

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Start with a thoughtful structure. Customize every question, color, and workflow after adding it.

Net Promoter Score Survey template artwork

Net Promoter Score Survey form screenshot

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About this template

A concise feedback survey for customer recommendation intent that balances comparable signals with open context, helping teams decide what to keep and what to improve.

Common use cases

get-feedback
improve-experiences

What this template collects

Overall rating
Experience strengths
Friction points
Improvement priority

Recommended for

Experience teams
Program owners

Make it yours

Name the exact customer recommendation intent touchpoints participants experienced, keep the survey short, and communicate what will happen with the feedback.

Included features

Rating Question
Selection Question
Text Question

Understand loyalty, then learn what shapes it

Who this template is for

Ask a clear recommendation question with a thoughtful follow-up so your team can measure sentiment, understand themes, and act responsibly on customer feedback.

Customer experience teams
Product and research teams
Account management teams
Business leaders

A better request experience

Why use this template

Create a consistent loyalty signal

Use a clear recommendation question and stable survey experience so changes in sentiment can be considered alongside the audience, timing, and product context.

Learn the reason behind the response

Follow the score with open, focused questions about what influenced the experience, what is working well, and which improvement would matter most.

Use themes with care

Combine feedback with approved research and customer processes, avoid over-reading small samples, and communicate only changes your team can genuinely support.

From template to working form

How to put it to work

01
Choose a meaningful survey moment
Send the survey after a relevant product, service, support, renewal, or delivery experience, without asking the same people too often.
02
Ask the score and a follow-up
Keep the recommendation question recognisable, then ask respondents to explain their answer or identify the next improvement that would matter.
03
Review trends in context
Consider response volume, audience, timing, and qualitative themes; route individual support issues through the right team.

Good to know

Frequently asked questions

What is an NPS survey?

An NPS survey asks how likely someone is to recommend a product, service, or organisation, then usually invites a short explanation.

When should I send an NPS survey?

Choose a meaningful point in the customer journey and keep the cadence appropriate for the relationship.

How should I use NPS results?

Review results alongside response volume, audience, timing, comments, and other evidence; use patterns to guide research and improvement.

Can this survey handle urgent support?

No. Provide a clear support, account, safety, or privacy route for issues needing timely attention.

How it works

Use RapidoForm with the tools you already love

Collect useful responses, then share them with the applications and follow-up workflows your team already uses.

Explore integrations

ShareRoute responses to the people who need to see them.
AutomateTrigger the next step with integrations or webhooks.
LearnReview patterns and make the next decision with confidence.

A dependable starting point

Why teams choose RapidoForm

Use a thoughtful template as your first draft, then shape the form around your audience and workflow.

A polished starting point

Begin with a ready-to-customize structure instead of rebuilding a common workflow from scratch.

Flexible by design

Adjust questions, copy, colors, media, and follow-up behavior around the experience you need.

Built for action

Preview the respondent experience, collect useful context, and connect responses to the next step.

Resources

Advice and practical guidance

Keep improving your forms with ideas, examples, and tools for building a better response experience.

Blog

Read practical guidance on writing questions, improving completion, and making better use of responses.

Read the blog

AI form builder

Turn a short brief into a structured first draft, then refine every question and workflow detail.

Build with AI

Integrations

Connect responses to the tools and follow-up steps your team already uses.

Explore integrations

Keep exploring

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Selection QuestionText QuestionWelcome Question

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